Customer Services support hubs launched
You said, we did...monthly in-person support hubs for residents
We know how frustrating it is when you're not able to get an issue resolved quickly and effectively. We listened when you told us that we need to offer residents more options for contacting us about issues such as repairs, escalations, and complaints.
From 30 April, we're holding Customer Services support hubs for tenants and leaseholders on the last Thursday of every month. These drop-in sessions from 3.30 – 5.00pm will provide residents with the opportunity to speak with our Customer Services and Complaints teams. Depending on the query, a member of Customer Services or the relevant team will then get back to the resident. This will give residents a better, more personalised experience of having their issue dealt with.
The first support hub is at our head office:
3 Resolution Plaza, E1 6PS
Thursday 30 April, 3.30-5.00pm
These hubs are part of our wider improvement programme to make sure we're operating as a responsive, forward-thinking organisation that puts residents at the heart of everything we do.