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    1. Your Neighbourhood
      1. Glamis estate
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      4. Mile End estates
      5. St George's estate
    2. Eric Street New Homes and Improvements
      1. Eric Street frequently asked questions
      2. Contact Us
    3. Damp & Mould
    4. Managing Energy Costs
    5. Complaints Information
      1. Complaints Policy
      2. Make an online complaint
      3. Complaint Surgeries
      4. Housing Ombudsman Service
      5. Complaint Service Improvements
    6. Resident Involvement
      1. Resident Influencing Strategy
      2. Resident Services Committee
      3. Resident Scrutiny Panel
      4. Estate Management Boards
      5. Building Safety Panel
      6. Environmental Improvement Budget
      7. Resident Involvement Publications
    7. Regeneration and Major Works
      1. Decent Homes
    8. Make a payment
      1. How to pay service charges
      2. How to pay rent
    9. Universal Credit
    10. Moving home
      1. Lettings Surgeries
      2. Other options and moving on
    11. Parking
    12. How to buy your home
      1. Right to Acquire
      2. Right to Buy
    13. Anti-social behaviour
      1. Tenancy Fraud
      2. Taking Action
      3. Noise Nuisance
      4. Community Trigger
    14. Leaseholders
      1. Leasehold ownership explained
      2. Rights & Obligations
      3. Service Charges
      4. Major Works & Improvements
      5. Leaseholder Consultation
      6. Leaseholder Handbook
      7. Useful Information
    15. Repairs to your home
      1. Report a repair
    16. Being a good neighbour
      1. Noise
      2. Pets
      3. Rubbish and Recycling
    17. Safety in your home
      1. Fire Safety in High Rise Buildings
      2. EWS1 Forms
      3. Fire Risk Assessments
    18. Help to stay in your home
    19. Home contents insurance
    20. Support Services
    21. Pest Control
  3. News & Publications
    1. Newsletters
    2. Policies
    3. Latest news
    4. Leaflets
    5. Our House Podcast
    6. Annual Report
    7. Corporate Plan
    8. Financial Statements
  4. About us
    1. Equality and Diversity
      1. Equality and Diversity Policies
      2. Equality in Procurement and Contracts
      3. Age-Friendly Employer
    2. EastendHomes Board
      1. Jacqui Bateson
      2. Dewbien Plummer
      3. Forhana Begum
      4. Sandra Fawcett
      5. Tracey Gray
      6. Keziah Halliday
      7. Pradeep Jeyaratnam-Joyner
      8. Hilary Milne
      9. Simon Turek
      10. John Wu
    3. Anti-Bribery Statement
    4. Executive Management Team
      1. Roger Thompson (Head of Asset Management)
      2. Yvonne Arrowsmith (Chief Executive)
      3. Stephen Elliott (Deputy Chief Executive)
      4. Paul Gray (Finance Director)
    5. Privacy
    6. Performance Information
      1. Tenant Satisfaction Measures
    7. Community Centres
      1. Locations
      2. Make A Booking
  5. Contact us
    1. Regeneration & Strategy (Project Management)
    2. Holland Housing Service and Head Office
    3. Island Gardens Housing Centre
    4. Mile End Housing Centre
    5. St George's / Glamis Housing Centre
    6. Rents Team
    7. Home Ownership Team
    8. Comments and Compliments
    9. Jobs
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  1. Home
  2. Residents
    1. Your Neighbourhood
      1. Glamis estate
      2. Holland estate
      3. Island Gardens estates
      4. Mile End estates
      5. St George's estate
    2. Eric Street New Homes and Improvements
      1. Eric Street frequently asked questions
      2. Contact Us
    3. Damp & Mould
    4. Managing Energy Costs
    5. Complaints Information
      1. Complaints Policy
      2. Make an online complaint
      3. Complaint Surgeries
      4. Housing Ombudsman Service
      5. Complaint Service Improvements
    6. Resident Involvement
      1. Resident Influencing Strategy
      2. Resident Services Committee
      3. Resident Scrutiny Panel
      4. Estate Management Boards
      5. Building Safety Panel
      6. Environmental Improvement Budget
      7. Resident Involvement Publications
    7. Regeneration and Major Works
      1. Decent Homes
    8. Make a payment
      1. How to pay service charges
      2. How to pay rent
    9. Universal Credit
    10. Moving home
      1. Lettings Surgeries
      2. Other options and moving on
    11. Parking
    12. How to buy your home
      1. Right to Acquire
      2. Right to Buy
    13. Anti-social behaviour
      1. Tenancy Fraud
      2. Taking Action
      3. Noise Nuisance
      4. Community Trigger
    14. Leaseholders
      1. Leasehold ownership explained
      2. Rights & Obligations
      3. Service Charges
      4. Major Works & Improvements
      5. Leaseholder Consultation
      6. Leaseholder Handbook
      7. Useful Information
    15. Repairs to your home
      1. Report a repair
    16. Being a good neighbour
      1. Noise
      2. Pets
      3. Rubbish and Recycling
    17. Safety in your home
      1. Fire Safety in High Rise Buildings
      2. EWS1 Forms
      3. Fire Risk Assessments
    18. Help to stay in your home
    19. Home contents insurance
    20. Support Services
    21. Pest Control
  3. News & Publications
    1. Newsletters
    2. Policies
    3. Latest news
    4. Leaflets
    5. Our House Podcast
    6. Annual Report
    7. Corporate Plan
    8. Financial Statements
  4. About us
    1. Equality and Diversity
      1. Equality and Diversity Policies
      2. Equality in Procurement and Contracts
      3. Age-Friendly Employer
    2. EastendHomes Board
      1. Jacqui Bateson
      2. Dewbien Plummer
      3. Forhana Begum
      4. Sandra Fawcett
      5. Tracey Gray
      6. Keziah Halliday
      7. Pradeep Jeyaratnam-Joyner
      8. Hilary Milne
      9. Simon Turek
      10. John Wu
    3. Anti-Bribery Statement
    4. Executive Management Team
      1. Roger Thompson (Head of Asset Management)
      2. Yvonne Arrowsmith (Chief Executive)
      3. Stephen Elliott (Deputy Chief Executive)
      4. Paul Gray (Finance Director)
    5. Privacy
    6. Performance Information
      1. Tenant Satisfaction Measures
    7. Community Centres
      1. Locations
      2. Make A Booking
  5. Contact us
    1. Regeneration & Strategy (Project Management)
    2. Holland Housing Service and Head Office
    3. Island Gardens Housing Centre
    4. Mile End Housing Centre
    5. St George's / Glamis Housing Centre
    6. Rents Team
    7. Home Ownership Team
    8. Comments and Compliments
    9. Jobs
  6. Report a repair
  7. Anti-social behaviour
  8. Complaints Information
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Residents

This section of our site contains information specifically for our residents. Click the icon below which matches the information you are looking for.

  1. Your Neighbourhood
  2. Eric Street New Homes and Improvements
  3. Damp & Mould
  4. Managing Energy Costs
  5. Complaints Information
  6. Resident Involvement
  7. Regeneration and Major Works
  8. Make a payment
  9. Universal Credit
  10. Moving home
  11. Parking
  12. How to buy your home
  13. Anti-social behaviour
  14. Leaseholders
  15. Repairs to your home
  16. Being a good neighbour
  17. Safety in your home
  18. Help to stay in your home
  19. Home contents insurance
  20. Support Services
  21. Pest Control

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