Frequently asked questions
Why has my rent increased?
Rents are reviewed annually in line with government policy and regulatory requirements.
Why have my service charges changed?
They reflect the estimated and actual cost of delivering services to your block and estate.
Do service charges cover repairs inside my home?
No. They cover communal services only, unless your lease states otherwise.
What if I cannot afford the increase?
Contact us as soon as possible. We can discuss support and payment options.
Can I challenge my service charge?
If you believe there is an error, contact us and we will review the charge. Service charges must be reasonable and transparent.
How are service charges checked?
We use actual expenditure and auditing processes to ensure accuracy.
Why must rent be paid in advance?
Your tenancy agreement requires payment in advance, so your account remains clear.