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    9. Moving home
      1. Lettings Surgeries
      2. Other options and moving on
    10. How to buy your home
      1. Right to Acquire
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    11. Estate Regeneration and Major Works
      1. Major Works
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  3. News & Publications
    1. Latest news
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      1. Annual Report archive
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      1. Newsletter archive
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    6. Policies
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  4. You said - We did
  5. About us
    1. East End Homes Board
      1. Jacqui Bateson
      2. Sandra Fawcett
      3. Tracey Gray
      4. Keziah Halliday
      5. Pradeep Jeyaratnam-Joyner
      6. Gerry King
      7. Hilary Milne
      8. Dewbien Plummer
      9. Baerbel Schuett
      10. Gurbax Singh
      11. John Wu
    2. East End Homes Board updates
      1. Board Meeting - 24th Feb 2026
      2. Board Meeting - 27th April 2026
    3. Executive Management Team
      1. Daniel Killian (Chief Executive)
      2. Rhodri Morgan (Executive Director of Finance and Resources)
      3. Vicky May - Executive Director of Homes and Communities
    4. Equality and Diversity
      1. Equality and Diversity Policies
      2. Equality in Procurement and Contracts
    5. Anti-Bribery Statement
    6. Privacy
    7. Performance Information
      1. Tenant Satisfaction Measures
    8. Community Centres
      1. Locations
      2. Make A Booking
  6. Contact us
    1. Holland Housing Service and Head Office
    2. Island Gardens Housing Centre
    3. Mile End Housing Centre
    4. St George's / Glamis Housing Centre
    5. Rents Team
    6. Home Ownership Team
    7. Comments and Compliments
    8. Jobs
  1. Home
  2. Residents
  3. News & Publications
  4. You said - We did
  5. About us
  6. Contact us
  1. Home
  2. Residents
    1. Resident Services
      1. Customer Service Support Hubs
      2. Managing Energy Costs
      3. Repairs to your home
      4. Rent and Service Charges
      5. Pest Control
      6. Complaints Information
      7. Being a good neighbour
      8. Anti-social behaviour
      9. Support Services
      10. Home contents insurance
      11. Parking and related charges
    2. Your Neighbourhood
      1. Glamis estate
      2. Holland estate
      3. Island Gardens estates
      4. Mile End estates
      5. St George's estate
    3. Resident Involvement
      1. Involvement opportunities
      2. Recruitment Drive
      3. Estate Management Boards
      4. Building Safety Panel
      5. Homeownership Forum
    4. Building and Fire Safety
      1. Building & Fire Safety Updates
      2. High Rise Blocks
      3. Building fire safety information
      4. Building Safety
      5. Fire Safety
      6. Fire Risk Assessments
      7. Person Centred Fire Risk Assessments
      8. Safety Compliance
    5. Damp & Mould
    6. Manchester Estate, Island Gardens
      1. Newsletters
      2. Questions and answers
    7. Eric Street New Homes and Improvements
      1. Eric Street frequently asked questions
      2. Contact Us
      3. Scheme Newsletter
    8. Leaseholders
      1. Leasehold ownership explained
      2. Rights & Obligations
      3. Service Charges
      4. Major Works & Improvements
      5. Leaseholder Consultation
      6. Leaseholder Handbook
      7. Useful Information
    9. Moving home
      1. Lettings Surgeries
      2. Other options and moving on
    10. How to buy your home
      1. Right to Acquire
      2. Right to Buy
    11. Estate Regeneration and Major Works
      1. Major Works
      2. Project Management Team
      3. Decent Homes
  3. News & Publications
    1. Latest news
    2. Corporate Plan
    3. Annual Report
      1. Annual Report archive
    4. Leaflets
    5. Newsletters
      1. Newsletter archive
      2. Your Resident Update
    6. Policies
    7. Financial Statements
  4. You said - We did
  5. About us
    1. East End Homes Board
      1. Jacqui Bateson
      2. Sandra Fawcett
      3. Tracey Gray
      4. Keziah Halliday
      5. Pradeep Jeyaratnam-Joyner
      6. Gerry King
      7. Hilary Milne
      8. Dewbien Plummer
      9. Baerbel Schuett
      10. Gurbax Singh
      11. John Wu
    2. East End Homes Board updates
      1. Board Meeting - 24th Feb 2026
      2. Board Meeting - 27th April 2026
    3. Executive Management Team
      1. Daniel Killian (Chief Executive)
      2. Rhodri Morgan (Executive Director of Finance and Resources)
      3. Vicky May - Executive Director of Homes and Communities
    4. Equality and Diversity
      1. Equality and Diversity Policies
      2. Equality in Procurement and Contracts
    5. Anti-Bribery Statement
    6. Privacy
    7. Performance Information
      1. Tenant Satisfaction Measures
    8. Community Centres
      1. Locations
      2. Make A Booking
  6. Contact us
    1. Holland Housing Service and Head Office
    2. Island Gardens Housing Centre
    3. Mile End Housing Centre
    4. St George's / Glamis Housing Centre
    5. Rents Team
    6. Home Ownership Team
    7. Comments and Compliments
    8. Jobs
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  3. News & Publications
  4. Policies

Our policies

We have a wide range of policies to help us deliver services consistently and to a high standard. If you can't find what you are looking for below, please contact us.

Aids & Adaptations Policy [pdf] 130KB

Complaints Policy [pdf] 215KB

Damp and Mould Management Policy [pdf] 337KB

Passenger Lifts, Stairlifts, & Hoists Policy [pdf] 103KB

Rent Arrears Recovery Policy [pdf] 95KB

Unacceptable Behaviour (Complaints and Correspondence) Policy [pdf] 128KB

 

 

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East End Homes is a Registered Provider of Social Housing with the Regulator of Social Housing (L4434) and a Registered Charity (1107691). Our company registration number is 4516155.
Registered Office: 3 Resolution Plaza, Spitalfields, London, E1 6PS
VAT number: 902187640

East End Homes © 2026

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