EastendHomes Policies
EastendHomes operates a wide range of policies to help us deliver services consistently and to a high standard. If you can't find what you are looking for below, please contact us.
Access to Services Strategy - under review
Aids & Adaptations Policy [pdf] 130KB
Anti-Social Behaviour and Harassment Policy [pdf] 223KB
Assignment, Mutual Exchange, and Succession Policy [pdf] 108KB
Complaints and Compliments Policy [pdf] 226KB
Customer Care Policy [pdf] 100KB
Damp Mould and Condensation Policy [pdf] 132KB
Data Protection Policy [pdf] 120KB
Decoration Allowances Policy [pdf] 21KB
Domestic Violence & Abuse Policy [pdf] 166KB
Electrical Safety Policy [pdf] 185KB
Fire Safety Strategy [pdf] 256KB
For Sale, To Let Signs and Advertising Hoardings Policy [pdf] 21KB
Gas Safety & Testing Policy [pdf] 140KB
Hard Fixed Flooring Policy [pdf] 105KB
Homeowners Major Works Policy [pdf] 186KB
Interpretation, Translation & Communication Needs Policy [pdf] 129KB
Leasehold and Freehold Purchase Policy [pdf] 148KB
Leasehold Management Policy [pdf] 230KB
Miscellaneous Lets Policy [pdf] 105KB
Neighbourhood Management Policy [pdf] 221KB
Overcrowding Reduction Initiative [pdf] 234KB
Passenger Lifts, Stairlifts, & Hoists Policy [pdf] 103KB
Rent Arrears Recovery Policy [pdf] 95KB
Rent Setting Policy [pdf] 75KB
Repairs and Maintenance Policy [pdf] 192KB
Resident Consultation and Participation Policy [pdf] 100KB
Resident Profiling Strategy [pdf] 265KB
Risk Management Policy [pdf] 72KB
Safe & Well Strategy [pdf] 35KB
Safeguarding Policy [pdf] 255KB
Service Charge Arrears Policy [pdf] 134KB
Tenancy Fraud Strategy [pdf] 370KB
Unacceptable Behaviour (Complaints and Correspondence) Policy [pdf] 128KB
Water Hygiene Policy [pdf] 119KB