EastendHomes Policies
EastendHomes operates a wide range of policies to help us deliver services consistently and to a high standard. If you can't find what you are looking for below, please contact us.
Access to Services Strategy - under review
Aids & Adaptations Policy [pdf] 117KB
Anti-Social Behaviour and Harassment Policy [pdf] 162KB
Assignment, Succession and Mutual Exchange Policy [pdf] 187KB
Complaints and Compliments Policy [pdf] 127KB
Data Protection Policy [pdf] 137KB
Decoration Allowances Policy [pdf] 24KB
Domestic Violence & Abuse Policy [pdf] 101KB
Electrical Safety Policy [pdf] 219KB
For Sale, To Let Signs and Advertisement Hoardings Policy [pdf] 111KB
Hard Fixed Flooring Policy [pdf] 168KB
Homeowners Major Works Policy [pdf] 262KB
Interpretation, Translation & Communication Needs Policy [pdf] 155KB
Leasehold / Freehold Purchase Policy [pdf] 169KB
Leasehold Management Policy [pdf] 230KB
Lift, Stairlift and Hoist Maintenance Policy [pdf] 111KB
Miscellaneous Lets Policy [pdf] 115KB
Neighbourhood Management Policy [pdf] 221KB
Overcrowding Reduction Initiative [pdf] 234KB
Rent Arrears Recovery Policy [pdf] 81KB
Rent Collection Policy [pdf] 150KB
Rent Setting Policy [pdf] 125KB
Repairs & Maintenance Policy [pdf] 124KB
Resident Consultation and Participation Policy [pdf] 97KB
Resident Profiling Strategy [pdf] 265KB
Risk Management Policy [pdf] 85KB
Safe & Well Strategy [pdf] 35KB
Safeguarding Policy [pdf] 182KB
Service Charge Arrears Policy [pdf] 100KB
Tenancy Fraud Strategy [pdf] 370KB
Vexatious, Unreasonably Persistent, or Disproportionate Complaints and Correspondents [pdf] 175KB