EastendHomes Policies

EastendHomes operates a wide range of policies to help us deliver services consistently and to a high standard.  If you can't find what you are looking for below, please contact us.

Access to Services Strategy - under review

Aids & Adaptations Policy [pdf] 106KB

Anti-Social Behaviour and Harassment Policy [pdf] 223KB

Asbestos Policy [pdf] 302KB

Assignment, Mutual Exchange, and Succession Policy [pdf] 108KB

Complaints and Compliments Policy [pdf] 181KB

Customer Care Policy [pdf] 100KB

Damp Mould and Condensation Policy [pdf] 132KB

Data Protection Policy [pdf] 117KB

Decant Policy [pdf] 67KB

Decoration Allowances Policy [pdf] 21KB

Domestic Violence & Abuse Policy [pdf] 101KB   

Downsizing Policy [pdf] 182KB

Electrical Safety Policy [pdf] 182KB

Fire Safety Strategy [pdf] 256KB

For Sale, To Let Signs and Advertising Hoardings Policy [pdf] 21KB

Gas Safety Testing Policy [pdf] 142KB

Green Policy [pdf] 69KB

Gritting Policy [pdf] 92KB

Hard Fixed Flooring Policy [pdf] 105KB

Hoarding Policy [pdf] 104KB

Homeowners Major Works Policy [pdf] 262KB

Interpretation, Translation & Communication Needs Policy [pdf] 129KB

Leasehold / Freehold Purchase Policy [pdf] 169KB

Leasehold Management Policy [pdf] 230KB

Lettings Policy [pdf] 107KB

Membership Policy [pdf] 74KB

Miscellaneous Lets Policy [pdf] 115KB

Neighbourhood Management Policy [pdf] 221KB

Overcrowding Reduction Initiative [pdf] 234KB

Passenger Lifts, Stairlifts & Hoist Policy [pdf] 175KB

Petitions Policy [pdf] 32KB

Rent Arrears Recovery Policy [pdf] 99KB

Rent Setting Policy [pdf] 75KB

Repairs and Maintenance Policy [pdf] 192KB

Resident Consultation and Participation Policy [pdf] 100KB

Resident Profiling Strategy [pdf] 265KB

Risk Management Policy [pdf] 72KB

Safe & Well Strategy [pdf] 35KB

Safeguarding Policy [pdf] 255KB

Service Charge Arrears Policy [pdf] 134KB

Tenancy Fraud Strategy [pdf] 370KB

Unacceptable Behaviour (Complaints and Correspondence) Policy [pdf] 128KB

Void Policy [pdf] 92KB

Water Hygiene Policy [pdf] 89KB