Next Steps
If you have followed our complaints procedure but you are still not happy with our response, you may refer your complaint to your local Councillor or MP or to the Housing Ombudsman directly at PO Box 152, Liverpool L33 7WQ Tel: 0300 111 3000.
The Housing Ombudsman is an independent person who looks at the complaints from residents of registered social landlords. You have the right to contact the Housing Ombudsman Service at any time. However, they will expect you to have followed our complaints procedure before they will consider your case. Phone: 0300 111 3000
https://www.housing-ombudsman.org.uk/