Leaseholder Handbook

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    15. Leaseholders
      1. Leasehold ownership explained
      2. Rights & Obligations
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      6. Leaseholder Handbook
      7. Useful Information
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      1. Report a repair
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      1. Taking Action
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  4. Contact us
    1. Regeneration & Strategy (Project Management)
    2. Holland Housing Service and Head Office
    3. Island Gardens Housing Centre
    4. Mile End Housing Centre
    5. St George's / Glamis Housing Centre
    6. Rents Team
    7. Home Ownership Team
    8. Comments and Compliments
    9. Jobs
  5. About us
    1. East End Homes Board
      1. Jacqui Bateson
      2. Sandra Fawcett
      3. Tracey Gray
      4. Keziah Halliday
      5. Pradeep Jeyaratnam-Joyner
      6. Gerry King
      7. Hilary Milne
      8. Dewbien Plummer
      9. Baerbel Schuett
      10. Gurbax Singh
      11. John Wu
    2. Equality and Diversity
      1. Equality and Diversity Policies
      2. Equality in Procurement and Contracts
      3. Age-Friendly Employer
    3. Anti-Bribery Statement
    4. Executive Management Team
      1. Daniel Killian (Chief Executive)
      2. Rhodri Morgan (Executive Director of Finance and Resources)
    5. Privacy
    6. Performance Information
      1. Tenant Satisfaction Measures
    7. Community Centres
      1. Locations
      2. Make A Booking
  1. Home
  2. Residents
    1. Your Neighbourhood
      1. Glamis estate
      2. Holland estate
      3. Island Gardens estates
      4. Mile End estates
      5. St George's estate
    2. Resident Involvement
      1. Involvement opportunities
      2. Resident Influencing Strategy
      3. Estate Management Boards
      4. Building Safety Panel
      5. Environmental Improvement Budget
      6. Resident Involvement Publications
    3. Manchester Road, Island Gardens
      1. Questions and answers
    4. Eric Street New Homes and Improvements
      1. Eric Street frequently asked questions
      2. Contact Us
      3. Scheme Newsletter
    5. Damp & Mould
    6. Make a payment
      1. How to pay service charges
      2. How to pay rent
    7. Safety in your home
      1. Fire Safety in High Rise Buildings
      2. EWS1 Forms
      3. Fire Risk Assessments
    8. Managing Energy Costs
    9. Complaints Information
      1. Complaints Policy
      2. Make an online complaint
      3. Complaint Surgeries
      4. Housing Ombudsman Service
      5. Complaint Service Improvements
    10. Regeneration and Major Works
      1. Decent Homes
    11. Being a good neighbour
      1. Noise
      2. Pets
      3. Rubbish and Recycling
    12. Universal Credit
    13. Moving home
      1. Lettings Surgeries
      2. Other options and moving on
    14. How to buy your home
      1. Right to Acquire
      2. Right to Buy
    15. Leaseholders
      1. Leasehold ownership explained
      2. Rights & Obligations
      3. Service Charges
      4. Major Works & Improvements
      5. Leaseholder Consultation
      6. Leaseholder Handbook
      7. Useful Information
    16. Parking
    17. Repairs to your home
      1. Report a repair
    18. Help to stay in your home
    19. Anti-social behaviour
      1. Taking Action
      2. Noise Nuisance
      3. Community Trigger
    20. Home contents insurance
    21. Tenancy Fraud
    22. Support Services
    23. Pest Control
  3. News & Publications
    1. Newsletters
    2. Policies
    3. Latest news
    4. Leaflets
    5. Annual Report
    6. Corporate Plan
    7. Financial Statements
  4. Contact us
    1. Regeneration & Strategy (Project Management)
    2. Holland Housing Service and Head Office
    3. Island Gardens Housing Centre
    4. Mile End Housing Centre
    5. St George's / Glamis Housing Centre
    6. Rents Team
    7. Home Ownership Team
    8. Comments and Compliments
    9. Jobs
  5. About us
    1. East End Homes Board
      1. Jacqui Bateson
      2. Sandra Fawcett
      3. Tracey Gray
      4. Keziah Halliday
      5. Pradeep Jeyaratnam-Joyner
      6. Gerry King
      7. Hilary Milne
      8. Dewbien Plummer
      9. Baerbel Schuett
      10. Gurbax Singh
      11. John Wu
    2. Equality and Diversity
      1. Equality and Diversity Policies
      2. Equality in Procurement and Contracts
      3. Age-Friendly Employer
    3. Anti-Bribery Statement
    4. Executive Management Team
      1. Daniel Killian (Chief Executive)
      2. Rhodri Morgan (Executive Director of Finance and Resources)
    5. Privacy
    6. Performance Information
      1. Tenant Satisfaction Measures
    7. Community Centres
      1. Locations
      2. Make A Booking
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  3. Residents
  4. Leaseholders
  5. Leaseholder Handbook

Leaseholder Handbook

EastendHomes has completed an extensive revision of our Leaseholder Handbook, including valuable input from our Home Ownership Forum.

The current version the Leaseholder Handbook can be downloaded here:  Leaseholder Handbook 2017 [pdf] 978KB

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  1. Leaseholders
    1. Leasehold ownership explained
    2. Rights & Obligations
    3. Service Charges
    4. Major Works & Improvements
    5. Leaseholder Consultation
    6. Leaseholder Handbook
    7. Useful Information

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