Leaseholder Handbook

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      8. Hilary Milne
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      1. Yvonne Arrowsmith (Chief Executive)
      2. Stephen Elliott (Chief Operating Officer)
      3. Paul Gray (Finance Director)
    5. Privacy
    6. Performance Information
      1. Tenant Satisfaction Measures
    7. Community Centres
      1. Locations
      2. Make A Booking
  5. Contact us
    1. Regeneration & Strategy (Project Management)
    2. Holland Housing Service and Head Office
    3. Island Gardens Housing Centre
    4. Mile End Housing Centre
    5. St George's / Glamis Housing Centre
    6. Rents Team
    7. Home Ownership Team
    8. Comments and Compliments
    9. Jobs
  1. Home
  2. Residents
    1. Your Neighbourhood
      1. Glamis estate
      2. Holland estate
      3. Island Gardens estates
      4. Mile End estates
      5. St George's estate
    2. Eric Street New Homes and Improvements
      1. Eric Street frequently asked questions
      2. Contact Us
    3. Damp & Mould
    4. Managing Energy Costs
    5. Complaints Information
      1. Complaints Policy
      2. Make an online complaint
      3. Complaint Surgeries
      4. Housing Ombudsman Service
      5. Complaint Service Improvements
    6. Resident Involvement
      1. Resident Influencing Strategy
      2. Resident Services Committee
      3. Resident Scrutiny Panel
      4. Estate Management Boards
      5. Building Safety Panel
      6. Environmental Improvement Budget
      7. Resident Involvement Publications
    7. Regeneration and Major Works
      1. Decent Homes
    8. Make a payment
      1. How to pay service charges
      2. How to pay rent
    9. Universal Credit
    10. Moving home
      1. Lettings Surgeries
      2. Other options and moving on
    11. Parking
    12. How to buy your home
      1. Right to Acquire
      2. Right to Buy
    13. Anti-social behaviour
      1. Tenancy Fraud
      2. Taking Action
      3. Noise Nuisance
      4. Community Trigger
    14. Leaseholders
      1. Leasehold ownership explained
      2. Rights & Obligations
      3. Service Charges
      4. Major Works & Improvements
      5. Leaseholder Consultation
      6. Leaseholder Handbook
      7. Useful Information
    15. Repairs to your home
      1. Report a repair
    16. Being a good neighbour
      1. Noise
      2. Pets
      3. Rubbish and Recycling
    17. Safety in your home
      1. Fire Safety in High Rise Buildings
      2. EWS1 Forms
      3. Fire Risk Assessments
    18. Help to stay in your home
    19. Home contents insurance
    20. Support Services
    21. Pest Control
  3. News & Publications
    1. Newsletters
    2. Policies
    3. Latest news
    4. Leaflets
    5. Our House Podcast
    6. Annual Report
    7. Corporate Plan
    8. Financial Statements
  4. About us
    1. East End Homes Board
      1. Jacqui Bateson
      2. Dewbien Plummer
      3. Forhana Begum
      4. Sandra Fawcett
      5. Tracey Gray
      6. Keziah Halliday
      7. Pradeep Jeyaratnam-Joyner
      8. Hilary Milne
      9. Simon Turek
      10. John Wu
    2. Equality and Diversity
      1. Equality and Diversity Policies
      2. Equality in Procurement and Contracts
      3. Age-Friendly Employer
    3. Anti-Bribery Statement
    4. Executive Management Team
      1. Yvonne Arrowsmith (Chief Executive)
      2. Stephen Elliott (Chief Operating Officer)
      3. Paul Gray (Finance Director)
    5. Privacy
    6. Performance Information
      1. Tenant Satisfaction Measures
    7. Community Centres
      1. Locations
      2. Make A Booking
  5. Contact us
    1. Regeneration & Strategy (Project Management)
    2. Holland Housing Service and Head Office
    3. Island Gardens Housing Centre
    4. Mile End Housing Centre
    5. St George's / Glamis Housing Centre
    6. Rents Team
    7. Home Ownership Team
    8. Comments and Compliments
    9. Jobs
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  4. Leaseholders
  5. Leaseholder Handbook

Leaseholder Handbook

EastendHomes has completed an extensive revision of our Leaseholder Handbook, including valuable input from our Home Ownership Forum.

The current version the Leaseholder Handbook can be downloaded here:  Leaseholder Handbook 2017 [pdf] 978KB

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  1. Leaseholders
    1. Leasehold ownership explained
    2. Rights & Obligations
    3. Service Charges
    4. Major Works & Improvements
    5. Leaseholder Consultation
    6. Leaseholder Handbook
    7. Useful Information

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