Repairs to your home

If you have an emergency repair outside of working hours please call 0300 123 0728.

You can report a repair by calling, visiting or emailing your Local Housing Centre:

• Mile End
• Holland
• Island Gardens
• St George's / Glamis

• Or by writing to your housing officer.

When you report a repair you will need to tell us:

• your name, address and phone number;
• a full description of the problem;
• whether you have any special needs; and
• whether you would like an appointment.

For repairs that we have to come into your home to do (except emergency repairs), we will offer you a convenient appointment between 8am and 5pm.

For more information on the repairs service including your responsibilities and ours, see our Repairs leaflet [pdf] 731KB