Leaflets

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      1. Report a repair
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  4. About us
    1. Equality and Diversity
      1. Equality and Diversity Policies
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    2. EastendHomes Board
      1. Jacqui Bateson
      2. Dewbien Plummer
      3. Forhana Begum
      4. Sandra Fawcett
      5. Tracey Gray
      6. Keziah Halliday
      7. Pradeep Jeyaratnam-Joyner
      8. Hilary Milne
      9. Simon Turek
      10. John Wu
    3. Anti-Bribery Statement
    4. Executive Management Team
      1. Roger Thompson (Head of Asset Management)
      2. Yvonne Arrowsmith (Chief Executive)
      3. Stephen Elliott (Deputy Chief Executive)
      4. Paul Gray (Finance Director)
    5. Privacy
    6. Performance Information
      1. Tenant Satisfaction Measures
    7. Community Centres
      1. Locations
      2. Make A Booking
  5. Contact us
    1. Regeneration & Strategy (Project Management)
    2. Holland Housing Service and Head Office
    3. Island Gardens Housing Centre
    4. Mile End Housing Centre
    5. St George's / Glamis Housing Centre
    6. Rents Team
    7. Home Ownership Team
    8. Comments and Compliments
    9. Jobs
  1. Home
  2. Residents
    1. Damp & Mould
    2. Managing Energy Costs
    3. Your Neighbourhood
      1. Glamis estate
      2. Holland estate
      3. Island Gardens estates
      4. Mile End estates
      5. St George's estate
    4. Complaints Information
      1. Complaints Policy
      2. Make an online complaint
      3. Complaint Surgeries
      4. Housing Ombudsman Service
      5. Complaint Service Improvements
    5. Resident Involvement
      1. Resident Influencing Strategy
      2. Resident Services Committee
      3. Resident Scrutiny Panel
      4. Estate Management Boards
      5. Building Safety Panel
      6. Environmental Improvement Budget
      7. Resident Involvement Publications
    6. Regeneration and Major Works
      1. Eric Estate New Homes & Improvements
      2. Decent Homes
    7. Make a payment
      1. How to pay service charges
      2. How to pay rent
    8. Universal Credit
    9. Moving home
      1. Lettings Surgeries
      2. Other options and moving on
    10. Parking
    11. How to buy your home
      1. Right to Acquire
      2. Right to Buy
    12. Anti-social behaviour
      1. Tenancy Fraud
      2. Taking Action
      3. Noise Nuisance
      4. Community Trigger
    13. Leaseholders
      1. Leasehold ownership explained
      2. Rights & Obligations
      3. Service Charges
      4. Major Works & Improvements
      5. Leaseholder Consultation
      6. Leaseholder Handbook
      7. Useful Information
    14. Repairs to your home
      1. Report a repair
    15. Being a good neighbour
      1. Noise
      2. Pets
      3. Rubbish and Recycling
    16. Safety in your home
      1. Fire Safety in High Rise Buildings
      2. EWS1 Forms
      3. Fire Risk Assessments
    17. Help to stay in your home
    18. Home contents insurance
    19. Support Services
    20. Pest Control
  3. News & Publications
    1. Newsletters
    2. Policies
    3. Latest news
    4. Leaflets
    5. Our House Podcast
    6. Annual Report
    7. Corporate Plan
    8. Financial Statements
  4. About us
    1. Equality and Diversity
      1. Equality and Diversity Policies
      2. Equality in Procurement and Contracts
      3. Age-Friendly Employer
    2. EastendHomes Board
      1. Jacqui Bateson
      2. Dewbien Plummer
      3. Forhana Begum
      4. Sandra Fawcett
      5. Tracey Gray
      6. Keziah Halliday
      7. Pradeep Jeyaratnam-Joyner
      8. Hilary Milne
      9. Simon Turek
      10. John Wu
    3. Anti-Bribery Statement
    4. Executive Management Team
      1. Roger Thompson (Head of Asset Management)
      2. Yvonne Arrowsmith (Chief Executive)
      3. Stephen Elliott (Deputy Chief Executive)
      4. Paul Gray (Finance Director)
    5. Privacy
    6. Performance Information
      1. Tenant Satisfaction Measures
    7. Community Centres
      1. Locations
      2. Make A Booking
  5. Contact us
    1. Regeneration & Strategy (Project Management)
    2. Holland Housing Service and Head Office
    3. Island Gardens Housing Centre
    4. Mile End Housing Centre
    5. St George's / Glamis Housing Centre
    6. Rents Team
    7. Home Ownership Team
    8. Comments and Compliments
    9. Jobs
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  3. News & Publications
  4. Leaflets

Leaflets

Below are leaflets produced by EastendHomes to assist our tenants and leaseholders in accessing our services, and those provided by other local organisations. All information is correct at time of publication - if you have any queries or further questions, please contact us.

Aids & Adaptations [pdf] 5MB

Anti-Social Behaviour [pdf] 2MB - also see this page

Being a Good Landlord (information for leaseholders) [pdf] 1MB

Complaints leaflet found here

Compliments & Customer Care Award [pdf] 288KB

Dealing with damp [pdf] 2MB

Estate Services [pdf] 3MB

Fire Safety [pdf] 3MB

Gas Safety [pdf] 7MB

Language Services [pdf] 3MB

Lodgers [pdf] 1MB

Rents [pdf] 3MB

Repairs [pdf] 731KB

Resident Involvement [pdf] 2MB

Service Standards [pdf] 1MB

Tenant Handbook [pdf] 1MB

Tenant Handbook (Bengali) [pdf] 4MB

 

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Annual Report

Looking for our latest Annual Report to residents? You can view it, and download a copy, by clicking on the image below.

Image showing front cover of 2020/21 EEH Annual Report

Energy Advice

EastendHomes has a collection of leaflets giving advice on saving energy in your home and managing the costs of heating your home.

Click here to read these leaflets.

summary image for energy efficiency section

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