Dewbien Plummer

Dewbien joined the Board in September 2024 and serves as the Member Responsible for Complaints.

She has over 20 years of experience in housing services, working across large housing associations, ALMOs, and local authorities. She has held leadership roles in the private and public sector including at Capita, the Royal Borough of Greenwich, Lewisham and Redbridge Councils, developing digital solutions, leading digital transformations, housing strategies, and inclusive operational changes.

Dewbien specialises in improving customer service with has in-depth knowledge of the Social Housing Act 2023 and Housing Ombudsman standards.

Dewbien is an advocate for inclusion and recently served as Co-Chair of HouseProud, a national network for LGBTQ+ staff in social housing, and is an Associate and Mentor for the Housing Diversity Network. She is an experienced public speaker. Her lived experience of social housing underpins her commitment to fostering inclusive cultures and ensuring residents' voices shape service delivery.