As part of our membership of the Housing Ombudsman Service we are expected to publish a Performance and Service Improvement report. We also have to complete an annual self-assessment against the Complaints Handling Code published by the Ombudsman.

Read our latest Complaint Handling and Service Improvement report:  EEH Complaint and Service Improvement Report_2024-2025 [pdf] 3MB. 

You can read the previous year's service improvement report, self-assessment, and the Board's response, in the table below.

 
Complaint Performance and Service Improvement Report 2024-25 [pdf] 3MB
Complaints Code Annual Self-Assessment 2025 [pdf] 498KB
Board Statement to Annual Self-Assessment [pdf] 121KB