Please note that we are now managing enquiries for fobs and parking permits for residents of Island Gardens, Glamis and St George's estate at Head Office.
Out team will be happy to help you with:
- Requests for replacement or additional fobs. If you lose the door entry fob for your block, the cost of a replacement is £20.
- Parking permit enquiries.
- General access and parking-related queries.
Refundable payments — these are payble upon return of your parking gate fobs if and when you give up your parking space
- Parking gate fobs for Brune, Bernard and Carter House and Denning Point (Holland Estate): £100
- Parking gate fobs for all other locks: £50
All our estates have controlled parking. Please read the following list of Frequently Asked Questions about parking on one of our estates.
Can I park on an East End Homes estate?
Yes, but only if you have an East End Homes licence to park on the estate and have been allocated a numbered parking bay for your exclusive use.
How much does it cost?
Please click on the link for for information about car parking charges.
There are different charges for the secured parking sites on the Bede estate, St George's estate, and under Denning Point on the Holland estate.
Charges are subject to annual review and will be confirmed when you are offered a place by your Local Housing Centre. VAT may apply to charges for some applicants.
What happens if I do not have a virtual permit / or have a visitor session registered ?
Your vehicle could receive a Parking Charge Notice (PCN) . T his will be for £100 reduced to £60.00 if paid within 14 day s.
What happens if I receive a parking charge notice?
If you have received a Parking Charge Notice (PCN), please follow the instructions on the notice to make payment or, if you believe the charge has been issued incorrectly, you have the right to appeal.
Details of how to pay or appeal can be found on your PCN.
All appeals must be submitted in writing and include:
Please ensure all information is provided when submitting your appeal. Incomplete appeals may result in delays and may not be considered until the required information has been received.
All appeals will be reviewed in accordance with the relevant appeals process, and you will be notified of the outcome in writing.
What do I do if someone else is parked in my bay?
If an unauthorised vehicle is parked in your allocated bay, you can report it using our online vehicle reporting form:
Please provide as much information as possible so the report can be reviewed quickly, including the vehicle registration, location and bay details.
If your scheme uses ANPR (Automatic Number Plate Recognition) technology, unauthorised vehicles will be identified automatically, and a Parking Charge Notice may be issued where appropriate .
If your scheme is managed by warden patrols, the report will be passed to the local operative for review.
While the vehicle is in your bay, we are unfortunately unable to provide an alternative allocated space. Please use any available unrestricted parking or, where permitted , a visitor space with a valid visitor permit applied to your vehicle.
At what times does parking control operate?
In consultation with residents, enforcement times vary by estate. Please refer to parking signage for information on the times for your estate.
Who can apply for a Parking Bay?
East End Homes tenants and resident leaseholders have priority for parking on our estates.
Anyone else can apply, subject to bays being available.
How do I apply for a Parking Bay?
Contact us for further information. All applications received will be added to a waiting list for your area. Please note that you will only qualify for the waiting list if you do not have rent or service charge arrears.
Do Blue Badge holders have to pay to park?
East End Homes tenants and resident leaseholders who are Blue Badge holders and are the registered owner of the vehicle will not be charged for one parking bay. There may be a charge for other residents.
Do I still receive annual parking permits?
No, we stopped issuing yearly paper permits. The registration details of your vehicle are held on our parking database. When the parking attendants patrol an East End Homes estate, they will look up the number plate using their handheld devices and check whether a car is authorised to park in a particular bay. We carry out regular car space and garage audits, where you will be asked to provide proof of vehicle ownership, current MOT, and motor insurance.
Can I get an 'Any Vehicle' permit?
Since April 2020 we no longer provide 'any vehicle' permits. All bay-holders were written to in February 2020 to advise that if they wish to use an ‘Any Vehicle’ permit they needed to apply to us by 20 March 2020.
Please note that if you currently use an 'Any Vehicle' permit with an expiry date from July 2021 onwards that this permit will remain valid until further notice. New permits will not be issued.
Please also note that this permit is intended for occasional use and that checks may be made that the parking space is being used by the main vehicle you have registered against this space.
What happens if I change my vehicle or want to change parking bays?
Contact us straight away with the details of your new vehicle. There is a £10 fee to cover the administration costs of changing your details. You must notify East End Homes at the earliest opportunity to avoid the risk of being issued with a Parking Charge Notice (PCN). Please give us time to process the change of vehicle. Any PCNs issued as a result of a delay in informing us of the change will need to be cleared before the change of vehicle is confirmed with our parking contractor.
Please note that this applies if you are changing your own vehicle. A license for a parking bay is granted to an individual and we will not grant permission to transfer a license to a vehicle owned by another household or family member.
What happens if my car is being repaired and I have temporary use of a replacement car?
Contact your Local Housing Centre with the registration details and how long you expect to be using the replacement vehicle. They will update your details accordingly.
What do I do if someone else is parked in my bay during the times that controlled parking is in force?
You must call and our contractor, PCM's Permit Team on 01753 512603 option 3, to be issued with a number that allows you to park somewhere else whilst they deal with the vehicle parking in your bay.
However you cannot park in another resident's allocated bay or in a way that stops another resident from using their bay. Neither should you park dangerously e.g. in a yellow hatched area.
It is important that your write down the dispensation number and display it on your dashboard.
I am moving away from the estate. Can I keep the parking bay or transfer it to a family member, friend, neighbour, or any person who will be moving into the property?
No. The licence is for you and ends when you leave the property. There is a constant demand for parking bays on all East End Homes estates and we operate a waiting list for every parking site. Any resident of an East End Homes estate (except those living in 'Car Free Homes') can apply to be included on the waiting list.
Can my visitors park on the estate?
There are visitors bays on all of our estate. To park in a visitor's bay, a valid visitor permit must be displayed.
Non-residents who are Blue Badge holders must display a valid East End Homes visitor permit when using a visitor's bay.
Please note that Tower Hamlets parking scratch cards are not valid on any East End Homes estate.
What do I need to do if a private contractor needs to visit me?
If it is for a short period, you will need to give your contractor an East End Homes visitor permit to enable them to park in a visitor's or contractor's bay.
If they are likely to be there for more than 5 hours, you should phone our parking contractor on 01753 512603 option 3 and they will give you a dispensation number for your contractor to park on the estate for that day only. This will cost £10 per permit. Please note that private contractors must not park in any numbered resident's bay.
I live in a 'Car Free' home - can I apply for a parking permit?
No, unless you are a Blue Badge holder. However you can apply for a visitor permit for your visitors or tradespersons. Please note that you will not be eligible to apply for any type of Tower Hamlets 'on street' permit for parking on roads outside of your estate.
Are there any exemptions?
Some vehicles can park for a very short time without a ticket being issued so long as it is not causing an obstruction or blocking a resident's allocated bay. The following would be permitted:
- Supermarket and general delivery vehicles.
- Utility or service company vehicles e.g. gas, electricity, water, BT, Sky or similar.
- A hearse.
My question isn't listed here
Please contact us: customer.services@eastendhomes.net
