Email: virtualpermit@pcm-uk.co.uk
Fobs and parking permits for residents
Please note that we are now managing enquiries for fobs for residents of Island Gardens, Glamis and St George's estate at Head Office.
Out team will be happy to help you with requests for replacement or additional fobs. If you lose the door entry fob for your block, the cost of a replacement is £20.
Refundable payments — these are payable upon return of your parking gate fobs if and when you give up your parking space
- Parking gate fobs for Brune, Bernard and Carter House and Denning Point (Holland Estate): £100
- Parking gate fobs for all other locks: £50
All our estates have controlled parking. Please read the following list of Frequently Asked Questions about parking below to get the information.
Registration FAQ
Why do I need to register for a permit?
The permit system is in place to protect the rights of East and Homes and users of the car parking spaces. Registering for a permit is ‘doing your bit’ to ensure that only authorised persons park and that they do so in a proper manner. It is important that the rules are applied equally to all motorists, otherwise the scheme becomes unworkable.
How do I apply for a permit?
If you have an allocated bay or a right to park, you either already have or will be receiving a letter explaining how to apply for your virtual permit. Simply follow the instructions detailed in this letter and contact us if you have any questions or issues.
I am unable to apply for a permit myself. What do I do?
If you cannot apply for your permit yourself and cannot get help from friends or family members, please speak with your Housing Officer or call Customer Services on 020 7517 4700 to discuss an alternative option.
I have been allocated a bay but it’s not letting me apply/not showing up on the system. What do I do?
If your home has recently been allocated a bay this will need to be added on to the PCM system by East End Homes. Before this is done, you will need to find alternative, unrestricted parking.
How do I park while waiting for my application to be approved?
Until you have received confirmation that your application has been approved and your vehicle has been registered to park on the system, you will need to find alternative, unrestricted parking.
Does my permit expire?
Yes, your permit has to be renewed every year. You can expect an email reminder around a month before this is due.
Can I have a physical permit instead?
As we are moving to a camera-based parking management, we will no longer be offering or accepting any physical permits. From the date PCM patrols begin, we are only accepting the virtual permits registered via Sippi, a digital platform where you will need to set up an account.
My address is not on the system. What do I do?
Please contact East End Homes to discuss.
Can I change my bay?
Please contact your Housing Officer directly.
Is my permit valid for any PCM-controlled site?
No, your permit is only valid at the specified location – the estate where you live.
Who do I contact about unauthorised parking?
If there are vehicles parking incorrectly, please report this online via link following the button below:
Report Unauthorised Vehicle
Other FAQ (Frequently Asked Questions)
What are the parking restrictions being put in place?
Before patrols go live, you can expect a letter from PCM explaining the restrictions being introduced and advising what you need to do. All terms and conditions will also be advertised on the signage installed across the estate.
Who decides the terms and conditions of parking?
East End Homes is responsible for these and we will make sure that they are fair for residents.
What is ANPR?
ANPR (Automatic Number Place Recognition) is a camera-based parking management system allowing us to record any vehicle parking on site without a valid permit. ANPR is reliable and consistent, with coverage being provided 24/7.
Why is this system better than just patrols by wardens?
ANPR means you don’t need to display a permit and allows for consistent, continuous enforcement of the parking rules. Visible cameras work as a deterrent for unauthorised parking and anti-social behaviour to make your estate more secure.
Will there be warden patrols as well?
Yes, we will have our local warden team looking out for vehicles parking outside of the marked bays, on the pavement or roadways, in bays where they don’t have a registered permit etc.
How often will you patrol?
This will depend. Information about incorrectly parked vehicles can be reported online: https://www.parkingcontrolmanagement.co.uk/vehicle-report/
Do you enforce every day of the year? What about bank holidays?
Parking management will be live every day, including bank holidays. You can contact PCM for information about your estate – please see details below.
What if I have questions or concerns?
You can contact PCM directly and they will support you through any queries.
Email: virtualpermit@pcm-uk.co.uk
Call: Permit Team on 01753 512603 — dial option 3
Parking Charge Notices
What is a Parking Charge Notice (PCN) and are they legally enforceable?
The short answer is yes, Parking Charge Notices are very much legally enforceable. Online, you will often find claims of charges issued by private operators being completely unenforceable. This is not accurate – these charges are issued with a basis rooted in contract law so they can be pursued through the County Courts.
I received a PCN. What do I do?
You can either pay or appeal the charge and both options are explained in detail on the charge itself.
What happens if I do not pay my PCN?
If a PCN remains unpaid, it will be processed to Debt Recovery and legal action.
Can you send PCNs by post?
Yes. PCNs can be attached to the windscreen, posted or handed to the driver. All three methods are perfectly legitimate.
How do I avoid getting a PCN?
All you need to do is follow the rules and restrictions set out by the signs installed. Always check the signs in the area you’re looking to park before leaving your vehicle unattended and, if you’re not sure, seek alternative, unrestricted options.
Can my visitors park on the estate?
There are visitors bays on all of our estate. To park in a visitor's bay, a valid visitor permit must be displayed.
Residents who are Blue Badge holders or over 65 years of age can get the virtual visitor permits free of charge — Please contact 0345 646 1368 or virtualpermit@pcm-uk.co.uk to get access to the system.
Please note that Tower Hamlets parking scratch cards are not valid on any East End Homes estate.
Where can my visitor park?
Visitor parking options are always explained in the letter delivered to your home before patrols begin. If you’re not sure, please check the signs installed or contact PCM.
I have some scratch cards left, can I exchange them for more virtual visitor permits?
The system has been set up so that every resident receives five free five-hour visitor parking sessions to replace any scratch cards you might have left. Unfortunately, we are not able to exchange any other scratch cards for additional visitor parking sessions.
I have a carer or a support worker. Can they park on site?
You have an option to authorise your carers to park via the Sippi online platform under “carer permit.” Simply upload documents showing you are being provided with care, such as proof of Personal Independence Payment (PIP), or a letter from your GP or hospital. You will be given access to the carer permit as soon as your application has been approved. Please note, you will need to re-apply every year, so you can expect a reminder via email when the renewal is coming up.
What do I need to do if a private contractor needs to visit me?
Any contractor scheduled to attend your property organised by East End Homes will be authorised to park by your Housing Officer and you do not need to provide them with any virtual permits.
Private contractors must be booked for a virtual visitor permit via Sippi and park in one of the visitor parking bays. If you need to authorise them to park for more than your visitor parking allowance, please contact your Housing Officer to discuss.
What about delivery vehicles (Royal Mail, grocery vans etc.)?
Service providers such as Royal Mail and courier companies (DHL, FedEx etc.), utility companies, food delivery vehicles etc. are exempt from enforcement. They can continue providing their services on East End Homes estates without having to be concerned about enforcement action being taken.
Can I load/unload or pick up/drop off?
Yes, vehicles are allowed to pick up/drop off or load/unload for up to 10 minutes. If a vehicle is parked for more than 10 minutes without a valid permit, the driver will be liable for a Parking Charge Notice.
If you need than 10 minutes to pick up/drop off or load/unload, you will need to register for a valid permit and park in an appropriate area.
Please note, regardless of the length of stay, parking is only allowed within the appropriate marked bays. No parking is allowed on the roadways, paved or landscaped areas, either wholly or partially, or in a bay that the vehicle is not registered for.
Moving out
I am moving away from the estate. Can I keep the parking bay or transfer it to a family member, friend, neighbour, or any person who will be moving into the property?
No. The licence is for you and ends when you leave the property. There is a constant demand for parking bays on all East End Homes estates and we operate a waiting list for every parking site. Any resident of an East End Homes estate (except those living in 'Car Free Homes') can apply to be included on the waiting list.
Exemptions
I live in a 'Car Free' home - can I apply for a parking permit?
No, unless you are a Blue Badge holder. However you can apply for a visitor permit for your visitors or tradespersons. Please note that you will not be eligible to apply for any type of Tower Hamlets 'on street' permit for parking on roads outside of your estate.
Are there any exemptions?
Some vehicles can park for a very short time without a ticket being issued so long as it is not causing an obstruction or blocking a resident's allocated bay. The following would be permitted:
- Supermarket and general delivery vehicles.
- Utility or service company vehicles e.g. gas, electricity, water, BT, Sky or similar.
- A hearse.