Estate Management Boards (EMB)
Estate Management Boards (EMB)
Estates: Holland, Mile End, Glamis, and Island Gardens
EMBs meet with officers to resolve issues affecting homes, estates or communities. EMBs can escalate
issues, and their feedback helps to shape local services. Members also review and give feedback on our policies and strategies.
issues, and their feedback helps to shape local services. Members also review and give feedback on our policies and strategies.
What it doesn’t do: Discuss individual repairs and complaints.
Your role
- Attend regular meetings.
- Take part in discussions and support decision making.
- Prepare for meetings in advance by reading meeting packs and papers.
Volunteering your time
- 2.5 hours per meeting.
- Time for reading papers and preparing for meetings.
Tenant and Resident Associations (TRA)
Tenant and Resident Associations (TRA)
Estates: Glamis and St. George’s
TRAs are independent, resident-led organisations made up of volunteer residents from EEH estates. Members meet regularly and discuss issues about housing services, repairs and cleaning with us. TRAs also run community events. Any resident who lives on the estate can apply to become a member.
What it doesn’t do: Discuss items already covered by the EMBs.
Your role
- Attend regular meetings – generally monthly.
- Participate in discussions.
- Raise issues with housing, estates and repairs services that haven’t been resolved.
- Take part in local activities and promotions run by the TRA.
Volunteering your time
- 2 hours per meeting.
- Time for reading papers and preparing for meetings.
- Supporting TRA community events.
Building Safety Panel
Building Safety Panel
The BSP works with staff to discuss and influence the planning and delivery of the building safety programme across all our estates. Residents will review and advise on current policies, practices, marketing material, performance information, and communications.
What it doesn’t do: Discuss individual repairs and complaints relating to building safety.
Your role:
- Attend meetings.
- Participate in discussions and review related programme policies and strategies.
- Through your lived experience you can help shape our approach to building safety.
Volunteering your time
- 90 minutes per meeting.
- Contribute your ideas from your own experiences.
- Review safety communications and leaflets.
Homeowners Forum (HF)
The HF works with us to review and advise on various aspects of our homeowner services. This includes monitoring service charge costs, reviewing policies, and providing feedback on letters and communication.
What it doesn't do: Discuss individual homeowner issues, e.g. individual service charges.
Your role
- Attend quarterly meetings with officers.
- Review and discuss documentation relating to homeowner charges and services.
- Review and give feedback on changes to policies and strategies impacting homeowners.
- Provide feedback on communications from us.
Volunteering your time
- 2 hours per meeting.
- Participate in discussions.
- Provide feedback on wider issues affecting homeowners.
The Resident Scrutiny Panel
Resident Scrutiny Panel (RSP)
The RSP is a strategic panel led by residents who investigate and review our services (e.g. cleaning, housing, repairs, communications). Through submitting recommendations, the Panel influences how we deliver our services.
What it doesn't do: Review individual complaints or repairs, or other areas of our services linked to individual households.
Your role:
- Agree a programme of services to review.
- Take part in site visits and meetings.
- Review service level agreements and some contract areas relating to the service areas being reviewed.
- Meet with managers and residents as part of service reviews.
- Give your recommendations to our main Board.
Volunteering your time
- 1 day per quarter for site visits.
- Half-day per quarter for meetings.
- 2 hours per quarter for compiling your ideas for a final report.