1. Home

  2. Residents

    1. Resident Services
      1. Customer Service Support Hubs
      2. Repairs to your home
        1. Report a repair
      3. Managing Energy Costs
      4. Rent and Service Charges
        1. Make a payment
          1. How to pay rent
          2. How to pay service charges
        2. Rent & Service Charges update for St George’s Estate
        3. Detailed Service Charge Breakdown
        4. Payments and Support
        5. Frequently asked questions
      5. Pest Control
      6. Complaints Information
        1. Complaints Policy
        2. Make an online complaint
        3. Housing Ombudsman Service
        4. Complaint Service Improvements
      7. Being a good neighbour
        1. Noise
        2. Pets
        3. Rubbish and Recycling
      8. Anti-social behaviour
        1. Taking Action
        2. Noise Nuisance
        3. Community Trigger
      9. Support Services
        1. Tenancy Fraud
        2. Help to stay in your home
        3. Universal Credit
        4. Money Guidance
      10. Home contents insurance
      11. Parking and related charges
    2. Your Building
      1. Building and Fire Safety
        1. Building & Fire Safety Updates
        2. High Rise Blocks
        3. Building fire safety information
        4. Building Safety
        5. Fire Safety
        6. Fire Risk Assessments
        7. Person Centred Fire Risk Assessments
        8. Safety Compliance
      2. Estate Regeneration
        1. Manchester Estate island
        2. Eric Street Development
          1. Eric Street Newsletter
          2. FAQ
          3. Contact us - regeneration team
        3. Decent Homes
      3. Major Works
        1. Completed Projects
          1. 179 – 225 Manchester Road Roofline Works
          2. Julian Place - Window Replacement
          3. Carter House – Lift Project
        2. Ongoing Projects
          1. Brune and Bernard House – Lift Project
          2. Grafton and Berkeley – Replacement of Electrical Risers
          3. Glamis heating system replacement project
      4. Project Management Team
    3. Your Neighbourhood
      1. Glamis estate
        1. Glamis heating and hot water replacement project
      2. Holland estate
        1. Holland estate lifts installation
      3. Island Gardens estates
      4. Mile End estates
      5. St George's estate
    4. Resident Involvement
      1. Involvement opportunities
      2. Recruitment Drive
      3. Estate Management Boards
        1. Glamis EMB & Glamis Residents' Association
        2. Island Garden EMB
          1. Key Updates
          2. EMB Events
          3. Suggest Agenda Item
          4. Apply to become an EMB Member
          5. Observe Meeting
        3. Holland EMB
        4. Mile End EMB
        5. St George's TRA
      4. Building Safety Panel
      5. Homeownership Forum
    5. Damp & Mould
    6. Manchester Estate, Island Gardens
      1. Newsletters
      2. Questions and answers
    7. Eric Street New Homes and Improvements
      1. Eric Street frequently asked questions
      2. Contact Us
      3. Scheme Newsletter
    8. Leaseholders
      1. Leasehold ownership explained
      2. Rights & Obligations
        1. First-Tier Tribunals
      3. Service Charges
      4. Major Works & Improvements
        1. Payment for Major Works
      5. Leaseholder Consultation
      6. Leaseholder Handbook
      7. Useful Information
    9. Moving home
      1. Lettings Surgeries
      2. Other options and moving on
    10. How to buy your home
      1. Right to Acquire
      2. Right to Buy

  3. News & Publications

    1. Latest news
    2. Corporate Plan
    3. Annual Report
      1. Annual Report archive
    4. Leaflets
    5. Newsletters
      1. Newsletter archive
    6. Policies
    7. Financial Statements

  4. You said - We did

  5. About us

    1. East End Homes Board
      1. Jacqui Bateson
      2. Sandra Fawcett
      3. Keziah Halliday
      4. Pradeep Jeyaratnam-Joyner
      5. Hilary Milne
      6. Dewbien Plummer
      7. Baerbel Schuett
      8. Gurbax Singh
      9. John Wu
    2. East End Homes Board updates
      1. Board Meeting - 24th Feb 2026
      2. Board Meeting - 27th April 2026
    3. Executive Management Team
      1. Daniel Killian (Chief Executive)
      2. Rhodri Morgan (Executive Director of Finance and Resources)
      3. Vicky May - Executive Director of Homes and Communities
    4. Equality and Diversity
      1. Equality and Diversity Policies
      2. Equality in Procurement and Contracts
    5. Anti-Bribery Statement
    6. Privacy
    7. Performance Information
      1. Tenant Satisfaction Measures
        1. The Resident Voice
        2. Repairs Service
        3. Neighbourhoods
        4. Building Safety
        5. Complaint Handling
    8. Community Centres
      1. Locations
        1. Bernie Cameron Community Centre
        2. Calder's Wharf
        3. Bede Community Centre
        4. Southern Grove Community Centre
      2. Make A Booking

  6. Contact us

    1. Holland Housing Service and Head Office
    2. Island Gardens Housing Centre
    3. Mile End Housing Centre
    4. St George's / Glamis Housing Centre
    5. Rents Team
    6. Home Ownership Team
    7. Comments and Compliments
    8. Jobs