1. Home

  2. Residents

    1. Your Neighbourhood
      1. Glamis estate
      2. Holland estate
      3. Island Gardens estates
      4. Mile End estates
      5. St George's estate
    2. Resident Involvement
      1. Resident Influencing Strategy
      2. Involvement opportunities
      3. Recruitment Drive
      4. Estate Management Boards
        1. Glamis EMB & Glamis Residents' Association
        2. Island Garden EMB
          1. Key Updates
          2. EMB Events
          3. Suggest Agenda Item
          4. Apply to become an EMB Member
          5. Observe Meeting
        3. Holland EMB
        4. Mile End EMB
        5. St George's TRA
      5. Building Safety Panel
      6. Environmental Improvement Budget
      7. Resident Involvement Publications
      8. Homeownership Forum
    3. Manchester Estate, Island Gardens
      1. Questions and answers
    4. Eric Street New Homes and Improvements
      1. Eric Street frequently asked questions
      2. Contact Us
      3. Scheme Newsletter
    5. Damp & Mould
    6. Rent and Service Charges
      1. Detailed Service Charge Breakdown
      2. Payments and Support
      3. Frequently asked questions
    7. Make a payment
      1. How to pay service charges
      2. How to pay rent
    8. Safety in your home
      1. Building Safety
        1. Building fire safety information
      2. Fire Safety
      3. Fire Risk Assessments
      4. Person Centred Fire Risk Assessments
      5. EWS1 Forms
      6. Safety Compliance
    9. Regeneration and Major Works
      1. Major Works
      2. Project Management Team
      3. Decent Homes
    10. Complaints Information
      1. Complaints Policy
      2. Make an online complaint
      3. Complaint Surgeries
      4. Housing Ombudsman Service
      5. Complaint Service Improvements
    11. Managing Energy Costs
    12. Being a good neighbour
      1. Noise
      2. Pets
      3. Rubbish and Recycling
    13. Universal Credit
    14. Moving home
      1. Lettings Surgeries
      2. Other options and moving on
    15. How to buy your home
      1. Right to Acquire
      2. Right to Buy
    16. Leaseholders
      1. Leasehold ownership explained
      2. Rights & Obligations
        1. First-Tier Tribunals
      3. Service Charges
      4. Major Works & Improvements
        1. Payment for Major Works
      5. Leaseholder Consultation
      6. Leaseholder Handbook
      7. Useful Information
    17. Repairs to your home
      1. Report a repair
    18. Parking and related charges
      1. Further charging information
    19. Help to stay in your home
    20. Home contents insurance
    21. Support Services
    22. Anti-social behaviour
      1. Taking Action
      2. Noise Nuisance
      3. Community Trigger
    23. Tenancy Fraud
    24. Pest Control

  3. News & Publications

    1. Newsletters
      1. Newsletter archive
    2. Policies
    3. Latest news
    4. Leaflets
    5. Annual Report
      1. Annual Report archive
    6. Corporate Plan
    7. Financial Statements

  4. Contact us

    1. Holland Housing Service and Head Office
    2. Island Gardens Housing Centre
    3. Mile End Housing Centre
    4. St George's / Glamis Housing Centre
    5. Rents Team
    6. Home Ownership Team
    7. Comments and Compliments
    8. Jobs

  5. About us

    1. East End Homes Board
      1. Jacqui Bateson
      2. Sandra Fawcett
      3. Tracey Gray
      4. Keziah Halliday
      5. Pradeep Jeyaratnam-Joyner
      6. Gerry King
      7. Hilary Milne
      8. Dewbien Plummer
      9. Baerbel Schuett
      10. Gurbax Singh
      11. John Wu
    2. Equality and Diversity
      1. Equality and Diversity Policies
      2. Equality in Procurement and Contracts
      3. Age-Friendly Employer
    3. Anti-Bribery Statement
    4. Executive Management Team
      1. Daniel Killian (Chief Executive)
      2. Rhodri Morgan (Executive Director of Finance and Resources)
    5. Privacy
    6. Performance Information
      1. Tenant Satisfaction Measures
        1. The Resident Voice
        2. Repairs Service
        3. Neighbourhoods
        4. Building Safety
        5. Complaint Handling
    7. Community Centres
      1. Locations
        1. Bernie Cameron Community Centre
        2. Calder's Wharf
        3. Bede Community Centre
        4. Southern Grove Community Centre
      2. Make A Booking