1. Home

  2. Residents

    1. Managing Energy Costs
    2. Your Neighbourhood
      1. Glamis estate
      2. Holland estate
      3. Island Gardens estates
      4. Mile End estates
      5. St George's estate
    3. Resident Involvement
      1. Resident Influencing Strategy
      2. Resident Services Committee
      3. Resident Scrutiny Panel
        1. Current Reviews
        2. Completed Reviews
        3. Upcoming Reviews
      4. Estate Management Boards
        1. Island Garden EMB
          1. Key Updates
          2. EMB Events
          3. Suggest Agenda Item
          4. Apply to become an EMB Member
          5. Observe Meeting
        2. Glamis EMB
        3. Holland EMB
        4. Mile End EMB
        5. St George's TRA
      5. Building Safety Panel
      6. Environmental Improvement Budget
      7. Resident Involvement Publications
    4. Complaints Information
      1. Complaints Policy
      2. Make an online complaint
      3. Complaint Surgeries
      4. Housing Ombudsman Service
      5. Complaint Service Improvements
    5. Regeneration and Major Works
      1. Eric Estate New Homes & Improvements
        1. Details of the Scheme
        2. Scheme Newsletters
        3. Contact Us
      2. Decent Homes
    6. Make a payment
      1. How to pay service charges
      2. How to pay rent
    7. Universal Credit
    8. Moving home
      1. Lettings Surgeries
      2. Other options and moving on
    9. Parking
    10. How to buy your home
      1. Right to Acquire
      2. Right to Buy
    11. Anti-social behaviour
      1. Tenancy Fraud
      2. Taking Action
      3. Noise Nuisance
      4. Community Trigger
    12. Leaseholders
      1. Leasehold ownership explained
      2. Rights & Obligations
        1. First-Tier Tribunals
      3. Service Charges
      4. Major Works & Improvements
        1. Payment for Major Works
      5. Leaseholder Consultation
      6. Leaseholder Handbook
      7. Useful Information
    13. Repairs to your home
      1. Report a repair
    14. Damp & Mould
    15. Being a good neighbour
      1. Noise
      2. Pets
      3. Rubbish and Recycling
    16. Safety in your home
      1. Fire Safety in High Rise Buildings
      2. EWS1 Forms
      3. Fire Risk Assessments
    17. Help to stay in your home
    18. Home contents insurance
    19. Support Services
    20. Pest Control

  3. News & Publications

    1. Newsletters
    2. Policies
    3. Latest news
    4. Leaflets
    5. Our House Podcast
    6. Annual Report
    7. Corporate Plan
    8. Financial Statements

  4. About us

    1. Equality and Diversity
      1. Equality and Diversity Policies
      2. Equality in Procurement and Contracts
      3. Age-Friendly Employer
    2. EastendHomes Board
      1. Jacqui Bateson
      2. Forhana Begum
      3. Sandra Fawcett
      4. Tracey Gray
      5. Keziah Halliday
      6. Pradeep Jeyaratnam-Joyner
      7. Hilary Milne
      8. Dewbien Plummer
      9. Simon Turek
      10. John Wu
    3. Anti-Bribery Statement
    4. Executive Management Team
      1. Roger Thompson (Head of Asset Management)
      2. Yvonne Arrowsmith (Chief Executive)
      3. Stephen Elliott (Deputy Chief Executive)
      4. Paul Gray (Finance Director)
    5. Privacy
    6. Performance Information
      1. Tenant Satisfaction Measures
    7. Community Centres
      1. Locations
        1. Bernie Cameron Community Centre
        2. Calder's Wharf
        3. Bede Community Centre
        4. Southern Grove Community Centre
      2. Make A Booking

  5. Contact us

    1. Regeneration & Strategy (Project Management)
    2. Holland Housing Service and Head Office
    3. Island Gardens Housing Centre
    4. Mile End Housing Centre
    5. St George's / Glamis Housing Centre
    6. Rents Team
    7. Home Ownership Team
    8. Comments and Compliments
    9. Jobs