Executive Director - Homes and Communities | Jobs results

Job Description

The key priority of this important role is to provide strategic leadership and direction for our operational teams, ensuring the provision of a range of modern, resident- focused services that enable East End Homes to fulfil resident outcomes and strategic aims. 

The post holder will also have responsibility for our housing and asset management teams, leading the co-creation and delivery of our resident experience and asset management strategies across our business. 

Responsible for:

• Housing management services, neighbourhood and estate services, community and wellbeing.
• Resident communication, engagement, customer insight and intelligence.
• Regulated compliance/H&S services, routine repairs, major repairs, void management, planned and cyclical works, gardening and landscaping.
• Strategic asset management and energy efficiency.
• Contract management and outsourcing relating to all operational service delivery.
• Associated supporting functions e.g. resident engagement, resident insight and intelligence, policy and procedure for operational teams.
• Compliance with Consumer regulation.
• Legal Services (disrepair, tenancy management, ASB).

Role Purpose:

• Implementation of the East End Homes strategy alongside the CEO and Executive Director of Finance and Corporate Services.
• Development, delivery and monitoring of the resident experience strategy.
• Act as a positive member of the Executive and Senior Management teams, encouraging collaboration and enthusiasm for the effective management of the business.
• Lead the Operations directorate and inspire a culture that delivers results and service excellence.
• Ensure the operational capabilities and resources are effective and can contribute to the business strategies, financial plans, and deliver the resident experience.
• Provide strategic and commercial expertise to the Board and Executive and Senior Management teams in order to shape corporate strategy, policy, service delivery, business and financial planning.
• Support the CEO in establishing East End Homes as valued partner with key external stakeholders.
• Develop, analyse and report on key business metrics and risks to support decisions and change programmes.
• Business sponsorship of transformational improvements and major change programmes.  

Main Duties and Key Results Areas:

Leadership

• Provide corporate leadership, taking forward the future direction and success of East End Homes by developing and delivering the plans for resident focused housing and property-based service.
• Develop and utilise a strong corporate knowledge to actively engage, consider and determine future business strategies that support the purpose, mission and values of East End Homes
• Ensure the statutory and regulatory requirements for operations are applied and implemented to the highest level and continually improved to ensure best practice.
• Develop and maintain key external relationships with all relevant partners, commissioners and stakeholder groups.
• Act as a role model for East End Homes values' and culture, demonstrating and embedding a collaborative style of leadership, a high degree of commerciality and ambition, a strong accountability ethic and consideration for others.
• Be a key contributor to the management of change, integration and improvement through collaboration and development of corporate strategies and plans
• Deputise for the CEO as and when required.

Delivery

• Maintain, develop and safeguard the East End Homes culture.
• Provide strategic direction and management to deliver high quality, resident focused services, in time and within budget that are informed by customer insight and understanding.
• Monitor and manage performance of all services to ensure they achieve or exceed agreed targets, taking quick action to address underperformance.
• Develop opportunities for resident engagement, consultation and co-creation of services ensuring that the resident voice is heard and acted upon.
• Act as the lead for the RSH Consumer Standards, ensuring that East End Homes meets all relevant regulatory standards.
• Ensure the effective and transparent monitoring of income and expenditure for the operational teams.
• Ensure cost efficient and effective revenue management and income recovery.
• Develop progressive strategies and policies that enhance the resident experience and improve service delivery, as well as responding swiftly to changes in the external environment.
• Ensure opportunities are identified and developed to maximise the use of new technologies.
• Be a key contributor to the management of change, integration and improvement through collaboration and development of corporate strategies and plans.
• Ensure the accuracy of all data relating to residents and their homes is maintained effectively.
• Deliver value for money services, seeking to maximise resources and social value.
• Maximise the effectiveness of systems and processes to deliver customer experience and operational benefits.
• Ensure all operational services fully comply with all legal and regulatory requirements and organisational policy and procedures.
• Ensure that the risks within the operational activities are identified, removed or minimised.
• Create a safe and healthy working environment, ensuring all systems of work, policies and procedures are fully and consistently applied.

 

For more informantion, download our recruitment pack:

Exec Director Homes and Communities Recruitment pack PDF

 

Overview of East End Homes  

East End Homes is a community-led and locally based housing association in the London Borough of Tower Hamlets. Our mission is to provide services that meet the needs and aspirations of residents. We own and manage just under 4,000 homes across five estates - Glamis, Holland, Island Gardens, Mile End, and St George's. We operate from offices in the heart of each of our communities and run four community centres.As a not-for-profit housing association, we reinvest our profits back into improving homes and services for residents.

Equality, Diversity and Inclusion is fundamental to our core beliefs and values, and we have a due regard for the need to eliminate unlawful discrimination, promote equality of opportunity, and provide for good relations between people of diverse groups, in particular the characteristics protected by the Equality Act (2010).  

We are committed to achieving greater diversity at East End Homes and welcome applications from candidates of all backgrounds, identities and characteristics.