Making it quicker and easier to contact us
You said, we listened!
We understand that the introduction of our new phone system (IVR) may have caused some confusion and we’re sorry if you had to wait longer-than-expected to connect with us. We took on board your feedback, and we’re pleased to announce that we’re introducing a new, simplified options menu.
The improvements are driven by your requirements for simplicity and speed. We have shortened the menu options and reduced the number of call queue options, making the route to a Customer Service Officer quicker.
What will happen when you call us?
Our new, clearer menu will connect you directly to the expert you need. We’ve also reduced the greeting message.
|
For Heating or Hot water |
Press 1 |
|
For Payments or Rent Enquiries |
Press 2 |
|
For Repairs |
Press 3 |
|
For Tenancy Enquiries |
Press 4 |
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For Homeownership enquiries |
Press 5 |
|
For Community Centres |
Press 6 |
|
To hear options again |
Press 0 |
Callbacks are an option
If all of our team members are busy, we are offering you a recurring opportunity to hang up and receive a call back. While you wait, you will be offered the call back option approximately every 2 minutes 30 seconds. We believe this will make calling us a much better experience.
No Change to Phone Numbers
Please note that our main contact number - 0207 517 4700 - remains the same. The out-of-hours number - 0300 123 0728 - also remains unchanged.
Thank you for your patience as we introduce this improved system.