Help with emergency repairs outside of office hours
Help is at hand for emergency repairs that occur outside of EastendHomes office hours 9-5pm including evenings, weekends and bank holidays.
From 5pm- 8.59am weekdays and all times during weekends and bank holidays, please call 0300 123 0728 to report your emergency repair.
For residents living in Eric Street in Mile End (Windermere, Buttermere and Coniston House) there is currently a dedicated number to support any emergency leaks that occur weekdays between the hours of 5.30pm -7.30am and 24 hours during the weekends and bank holidays.
Please call Pimlico on 0207 928 8888 and quote Account reference: Gracewood Construction.
Emergency repairs are defined as:
- Damage to outside doors or windows following a break-in, vandalism, harassment, hate crime, anti social behaviour or domestic abuse, which means you cannot lock them.
- Outside window locks or door locks that are not working.
- You have been locked out and EastendHomes is responsible.
- Banister (stair handrail) is loose or has come off altogether.
- Total loss of heating or hot water for elderly, frail or disabled tenants
- Total loss of water supply.
- Toilet not working (if it is the only toilet in your home).
- Blocked toilet, main drain or soil pipe.
- Total loss of electricity supply.
- Unsafe electrical wiring or fittings.
- Total loss of lighting on the shared staircase.
- Lift has broken down.
- Stairlift in your home has broken down.
- Total failure of your block’s entry-phone system.
- Obscene or racist graffiti.
- Total loss of gas supply.
- Gas leak
- Blocked flue. Our contractor will carry out emergency ‘make safe’ repairs or carry out investigations on the following:
- Severe storm or flood damage.
- Broken or damaged window or door glass.
- Burst water main.
- Fire damage.
In the event of a gas leak always call the National Grid 0800 111 999.