Community Engagement Platform Launch
Coming Soon! Autumn 2026
Following your feedback about the need for more accessible and streamlined communication, we have invested in a new digital platform that will keep you informed about what’s happening in your neighbourhood and across the wider East End Homes community. The platform will also provide you with a dedicated space to share your feedback, discuss projects, and engage with initiatives that matter to you.
As part of our commitment to delivering modern, accessible, and interactive services, the platform will be available via both your web browser and mobile phone. Delivered in partnership with Granicus, the platform will support our digital engagement journey.
Read more about the supplier:
Granicus
Carter House Lift Installation Project
October 2026
Following residents’ needs and previous House Condition Surveys, we assessed and delivered the project to construct two external lift shafts and install two bespoke lifts at Carter House, Holland Estate. Working closely with teams of architects from Ingleton Wood , Clive Graham Associates construction team, and Tower Hamlets Council’s Planning Department, we ensured that the designs complemented the architectural character of the estate and the surrounding conservation area. Construction began in early 2025 and was successfully completed in October 2026.
A big thank you to the Major Works Team at East End Homes for coordinating this project from start to finish and ensuring its successful completion.
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Employment Support Programme for our Tenants
October 2026
Part of our role as your landlord is to make sure that we look after the health and wellbeing of our residents. That’s why we’ve teamed up with Transform and Achieve, a London-based professional training, coaching and mentoring organisation, to launch an Employment Support Programme in October 2026.
The programme is open to East End Homes tenants aged 16–80 in a variety of employment and career situations, including those who:
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Need guidance and support with finding employment.
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Have been unemployed for some time and would like to return to work.
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Are considering a career change and exploring new opportunities.
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Are young people looking to take their first steps into the world of work.
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Deep clean of the Play Area at Betts House - St. George's Estate
Summer 2026
Following residents' feedback about the cleanliness, upkeep and safety of the play area, our Housing Officers and Caretaking Team worked together to coordinate improvements.
As part of this collaborative effort, we arranged for an external contractor to carry out a thorough deep clean of the area. The work included removing litter and accumulated waste, clearing excess leaves and weeds, and improving the overall cleanliness and appearance of the play space.
We're pleased that local children were able to enjoy the refreshed play area during the summer and can continue making the most of this neighborhood space throughout the year
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Julian Place - window replacement with roofline and brickwork repairs (1-23)
July 2026
Following a thorough inspection and assessment of the building’s condition, we scheduled window replacement at Julian Place, covering flats within the range of 1–23. The works included replacing ageing single-glazed windows with modern, energy-efficient alternatives to help reduce condensation and damp issues and improve residents’ comfort.
The project also included inspections and associated repairs to external brickwork, concrete lintels, gutters and fascia details to improve the overall condition of the building
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New Parking Supplier for Residents
May 2026
We listened and made improvements to our car parking services. We introduced a new parking provider to deliver a clearer, more accessible, and professionally managed service that better meets your needs.
Our new parking provider, PCM (part of Agena Group), specialises in delivering tailored parking solutions for residential communities. Their mission is to improve parking services through a modern approach, supported by a dedicated customer service team committed to listening to each individual and making your parking experience as simple, affordable, and accessible as possible.
Please read more about the new arrangements and what they mean for you on our website:
Parking for our resdients
Resident Annual Report - Your Say
April 2026
We expanded opportunities for you to contribute to our annual reporting and invited you to take part in planning and designing the Resident Annual Report 2025/26.
You helped shape both the visual design and the content, ensuring the report reflects what matters most to you.
The workshops were delivered across two cohorts at our head office and were facilitated by the East End Homes Communications and Resident Involvement teams, together with our design partner, Simple Truth.
Read more about the initiative:
Your Community, Your Report
Monthly support sessions available to you
April 2026
We listened when you told us that we need to offer more ways of contacting us directly when you need support.
T hat’s why we organised monthly in-person Customer Service Support Hubs on the last Thursday of every month held in our Head Office .
Our drop-in sessions provide you with personalised support, helping you connect with the right department or officer to resolve your enquiry. Open to residents from all estates, the sessions take place from 2pm to 5pm . During every visit, you are welcome to complete a feedback form, helping us continually improve the service and tailor your experience to better meet your needs.
Read more about the support available:
Our own East End Homes WhatsApp Updates Channel
April 2026
As an additional step towards streamlining communication and reaching a wider digital community — we created an additional information channel.
In response to your feedback, we created something simple, accessible, and easy to use—right from your phone, at the touch of a button.
You can now stay up to date with what's happening across East End Homes with just one click. We share the latest and most relevant news, including local updates, events organised by East End Homes, and opportunities for you to get involved.
Read in the news
179-225 Manchester Road roofline works
December 2025
Following reports of defective guttering and roofline issues at Manchester Road, we carried out inspections which identified deteriorating fascia boards and damaged guttering causing rainwater leaks and overflow. To address these issues, we completed a full roofline replacement, including the installation of a new, durable aluminium guttering system and associated repairs. The works, completed in December 2025, have improved rainwater drainage, reduced the risk of water damage and helped protect the building for years to come.