Community Engagement Platform Launch
Autumn 2026
Following your feedback about the need for more accessible and streamlined communication, we have invested in a new digital platform that will keep you informed about what’s happening in your neighbourhood and across the wider East End Homes community. The platform will also provide you with a dedicated space to share your feedback, discuss projects, and engage with initiatives that matter to you.
As part of our commitment to delivering modern, accessible, and interactive services, the platform will be available via both your web browser and mobile phone. Delivered in partnership with Granicus, the platform will support our digital engagement journey.
Read more about the supplier:
Granicus
New Parking Supplier for Residents
May 2026
We listened and made improvements to our car parking services. We introduced a new parking provider to deliver a clearer, more accessible, and professionally managed service that better meets your needs.
Our new parking provider, PCM (part of Agena Group), specialises in delivering tailored parking solutions for residential communities. Their mission is to improve parking services through a modern approach, supported by a dedicated customer service team committed to listening to each individual and making your parking experience as simple, affordable, and accessible as possible.
Please read more about the new arrangements and what they mean for you on our website:
Parking for our resdients
Resident Annual Report - Your Say
April 2026
We expanded opportunities for you to contribute to our annual reporting and invited you to take part in planning and designing the Resident Annual Report 2025/26.
You helped shape both the visual design and the content, ensuring the report reflects what matters most to you.
The workshops were delivered across two cohorts at our head office and were facilitated by the East End Homes Communications and Resident Involvement teams, together with our design partner, Simple Truth.
Read more about the initiative:
Your Community, Your Report
Monthly support sessions available to you
April 2026
We listened when you told us that we need to offer more ways of contacting us directly when you need support.
T hat’s why we organised monthly in-person Customer Service Support Hubs on the last Thursday of every month held in our Head Office .
Our drop-in sessions provide you with personalised support, helping you connect with the right department or officer to resolve your enquiry. Open to residents from all estates, the sessions take place from 2pm to 5pm . During every visit, you are welcome to complete a feedback form, helping us continually improve the service and tailor your experience to better meet your needs.
Read more about the support available:
Our own East End Homes WhatsApp Updates Channel
April 2026
As an additional step towards streamlining communication and reaching a wider digital community — we created an additional information channel.
In response to your feedback, we created something simple, accessible, and easy to use—right from your phone, at the touch of a button.
You can now stay up to date with what's happening across East End Homes with just one click. We share the latest and most relevant news, including local updates, events organised by East End Homes, and opportunities for you to get involved.
Read in the news
