Repairs Service update - Covid-19 | Latest news

Repairs Service update - Covid-19

Due to the COVID-19 pandemic, our repairs service is undertaking essential emergency repairs only.

To be treated as an essential emergency repair the issue must carry an immediate, urgent risk.

Examples of essential emergency repairs are:

• A gas leak or dangerous electrical fault

• Major damage to the structure of your home

• A serious security problem, such as a front door that cannot be locked

• The loss of essential services, such as water or electricity including heating.

All non-essential repairs are suspended until further notice. As soon as our normal service resumes, we will let you know.

Please see this page for details of how to contact us by email or telephone to report an emergency repair issue.

For ESSENTIAL emergency repairs outside of office hours, call 0300 123 0728.

Thank you for your co-operation.

Poster on Essential Repairs

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