Due to the changes to working arrangements arising from the Government's advice on Covid-19 and the impact on staff, the LB Tower Hamlets Housing Options service are currently not able to provide a public service from their office at Albert Jacob House.
If you are homeless, or threatened with homelessness, you need to call the service on 020 7364 7474, where you will speak to an officer to assess your situation and advise on your housing options. You must contact the office using this number, unless you have the number for your allocated case officer. Unfortunately, if your situation is not a homelessness emergency, you will not be able to be seen face-to-face.
All other enquiries should be directed to the service email inbox – firstname.lastname@example.org – to enable the service to prioritise homelessness emergencies. Updates will be issued via the Council’s website (www.towerhamlets.gov.uk) when possible.