Come Along and Help Review our Draft Complaints Policy
The new Compensation and Discretionary Payments Policy will aim to provide greater clarity on the types of compensation and discretionary payments that may be available, when they may be awarded and how decisions will be made.
Both draft policies have been developed in line with the Housing Ombudsman's Complaint Handling Code and Housing Ombudsman guidance on remedies and compensation, helping to ensure a fair, transparent and resident-focused approach.
Come Along and Help Us Review Our Draft Complaints Policy
We believe it's important that residents have the opportunity to review and contribute to new policies before they are finalised. That's why we're inviting you to attend one of our two drop-in sessions , where you can meet with our Complaints Manager, review the proposed policies, ask questions and share your feedback.
Your views are important to us , and we want to make sure they are considered when shaping the final version of the new policy.
Please come along to one of the drop-in sessions below — Read more by following the link to the page
-
Tuesday, 17th November 2026 — 18:00PM — 19:00PM
-
Wednesday, 18th November 2026 — 12:00PM-1:30PM
Location: East End Homes Head Office — 3 Resolution Plaza (Please Report to Reception)
Please register your attendance by emailing us following the button below