Leaseholder Handbook

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      7. John Wu
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      1. John Henderson (Chief Executive)
      2. Stephen Elliott (Deputy Chief Executive)
      3. Steve Inkpen (Director of New Business)
      4. David Opoku (Head of Finance)
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      1. Equality and Diversity Policies
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    5. Anti-Bribery Statement
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      1. Tenant Satisfaction Measures
    7. Community Centres
      1. Locations
      2. Make A Booking
  5. Contact us
    1. Regeneration & Strategy (Project Management)
    2. Holland Housing Service and Head Office
    3. Island Gardens Housing Centre
    4. Mile End Housing Centre
    5. St George's / Glamis Housing Centre
    6. Rents Team
    7. Home Ownership Team
    8. Comments and Compliments
    9. Jobs
    10. Make a complaint
      1. Make an online complaint
  1. Home
  2. Residents
    1. Regeneration and Major Works
      1. Eric Estate New Homes & Improvements
      2. Works Timetable
      3. Decent Homes
    2. Leaseholders
      1. Leasehold ownership explained
      2. Rights & Obligations
      3. Service Charges
      4. Major Works & Improvements
      5. Leaseholder Consultation
      6. Leaseholder Handbook
      7. Useful Information
    3. Your Neighbourhood
      1. Glamis estate
      2. Holland estate
      3. Island Gardens estates
      4. Mile End estates
      5. St George's estate
    4. Resident Involvement
      1. Estate Boards
      2. Resident Scrutiny Panel
      3. Homeownership Forum
      4. Resident Involvement Publications
    5. Make a payment
      1. How to pay rent
      2. How to pay service charges
    6. Universal Credit
    7. Moving home
      1. Other options and moving on
      2. Lettings Surgeries
    8. Parking
    9. How to buy your home
      1. Right to Buy
      2. Right to Acquire
    10. Anti-social behaviour
      1. Tenancy Fraud
      2. Taking Action
      3. Noise Nuisance
      4. Community Trigger
    11. Repairs to your home
      1. Report a repair
    12. Being a good neighbour
      1. Noise
      2. Pets
      3. Rubbish and Recycling
    13. Safety in your home
      1. Fire Safety in High Rise Buildings
      2. EWS1 Forms
      3. Fire Risk Assessments
    14. Managing Energy Costs
    15. Help to stay in your home
    16. Home contents insurance
    17. Support Services
    18. Pest Control
  3. News & Publications
    1. Policies
    2. Newsletters
    3. Latest news
    4. Leaflets
    5. Our House Podcast
    6. Annual Report
    7. Corporate Plan
    8. Financial Statements
  4. About us
    1. EastendHomes Board
      1. Jacqui Bateson
      2. Forhana Begum
      3. Ken Beech
      4. Tracey Gray
      5. Emma Palmer
      6. Simon Turek
      7. John Wu
    2. Executive Management Team
      1. John Henderson (Chief Executive)
      2. Stephen Elliott (Deputy Chief Executive)
      3. Steve Inkpen (Director of New Business)
      4. David Opoku (Head of Finance)
      5. Roger Thompson (Head of Asset Management)
    3. Equality and Diversity
      1. Equality and Diversity Policies
      2. Equality in Procurement and Contracts
      3. Age-Friendly Employer
    4. Privacy
    5. Anti-Bribery Statement
    6. Performance Information
      1. Tenant Satisfaction Measures
    7. Community Centres
      1. Locations
      2. Make A Booking
  5. Contact us
    1. Regeneration & Strategy (Project Management)
    2. Holland Housing Service and Head Office
    3. Island Gardens Housing Centre
    4. Mile End Housing Centre
    5. St George's / Glamis Housing Centre
    6. Rents Team
    7. Home Ownership Team
    8. Comments and Compliments
    9. Jobs
    10. Make a complaint
      1. Make an online complaint
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  5. Leaseholder Handbook

Leaseholder Handbook

EastendHomes has completed an extensive revision of our Leaseholder Handbook, including valuable input from our Home Ownership Forum.

The current version the Leaseholder Handbook can be downloaded here:  Leaseholder Handbook 2017 [pdf] 978KB

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  1. Leaseholders
    1. Leasehold ownership explained
    2. Rights & Obligations
    3. Service Charges
    4. Major Works & Improvements
    5. Leaseholder Consultation
    6. Leaseholder Handbook
    7. Useful Information

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